Terms and conditions

TORINO – Terms & Conditions

Last Updated: 25.04.2026

Welcome to the TORINO website (“TORINO Website” or “Website”). By accessing, browsing, registering, or purchasing through this Website, you agree to be bound by these Terms and Conditions (“Terms”). The Website is operated by TORINO and/or its affiliates (collectively referred to as “TORINO”, “we”, “us”, or “our”).

Please read these Terms carefully. If you do not agree with any part of these Terms, you must stop using the Website immediately. TORINO reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website constitutes acceptance of the updated Terms.

1. General Provisions

By using this Website, you confirm that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into binding agreements.
  • You are not prohibited from contracting under applicable Saudi Arabian laws and regulations.

You agree to use the Website in full compliance with all applicable laws, rules, and regulations in the Kingdom of Saudi Arabia (“Applicable Laws”). TORINO may record communications exchanged between you and TORINO for quality and security purposes.

2. Membership Registration

2.1 Creating an Account

You may create a TORINO membership account on the Website. Registration requires you to:

  1. Agree to these Terms.
  2. Provide accurate and complete personal information.
  3. Submit any documentation TORINO may require for verification.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2.2 Use of Membership

You may not use your TORINO membership:

  • For fraudulent or unlawful purposes
  • To compete with TORINO
  • To harm TORINO’s reputation or operations

You must notify TORINO immediately at [insert email address] if you suspect unauthorized access to your account.

TORINO reserves the right to suspend, limit, or terminate any account at its sole discretion and without prior notice.

2.3 Termination of Membership

TORINO may terminate your membership if:

  • Required by law
  • You provide false, outdated, or incomplete information
  • You violate these Terms
  • TORINO determines termination is necessary for operational or security reasons

Termination does not waive TORINO’s right to pursue any legal remedies.

3. Purchases

3.1 Order Acceptance

TORINO may refuse or cancel an order at its discretion, including but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Failure to verify identity

If payment has been made for a canceled order, TORINO will issue a refund.

3.2 Return Policy

TORINO accepts returns for eligible products in accordance with the TORINO Return Policy, which may be updated periodically.

3.3 Refunds

Refunds for promotional purchases will be calculated on a pro‑rata basis according to the discount applied.

For Cash on Delivery (COD) orders, refunds will be issued as store credit vouchers, usable once and at any time.

3.4 Product Descriptions

TORINO strives to provide accurate product descriptions. However, TORINO does not guarantee that descriptions are error‑free, complete, or current. If a product does not match its description, your sole remedy is to return it according to the Return Policy.

3.5 Pricing

TORINO aims to provide accurate pricing information but cannot guarantee error‑free pricing. TORINO reserves the right to:

  • Cancel orders with incorrect pricing
  • Correct pricing errors at any time

You will be notified via email if your order is affected.

3.6 Product Availability

Product availability displayed on the Website is an estimate. TORINO does not guarantee immediate availability or delivery timelines.

4. Intellectual Property

All content on the Website—including text, images, graphics, logos, product designs, and software—is the exclusive property of TORINO or its licensors. You may not copy, reproduce, distribute, or use any content without TORINO’s prior written consent.

5. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes
  • Attempt to breach security features
  • Interfere with Website functionality
  • Collect data from the Website without authorization
  • Impersonate TORINO staff or other users

TORINO may take legal action against violations.

6. Limitation of Liability

To the maximum extent permitted under Saudi Arabian law:

  • TORINO is not liable for indirect, incidental, or consequential damages arising from your use of the Website or products.
  • TORINO does not guarantee uninterrupted or error‑free Website operation.
  • TORINO is not responsible for delays, delivery issues, or failures caused by third‑party service providers.

7. Privacy & Data Protection

Your personal information is collected and processed in accordance with TORINO’s Privacy Policy and applicable Saudi data protection laws. By using the Website, you consent to TORINO’s data practices.

8. Third‑Party Links

The Website may contain links to third‑party websites. TORINO is not responsible for the content, security, or practices of these external sites.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Any disputes shall be resolved through:

  1. Initial negotiation between you and TORINO
  2. If unresolved, referral to the competent courts in the Kingdom of Saudi Arabia