Delivery policy

Delivery Policy

This Shipping & Delivery Policy explains how TORINO (“we”, “us”, “our”) processes and delivers orders placed through the TORINO Website within the Kingdom of Saudi Arabia.

1. Shipping Coverage

TORINO delivers to all major cities and regions within the Kingdom of Saudi Arabia. Delivery availability may vary depending on courier coverage and product availability.

2. Delivery Timeframes

Estimated delivery times:

  • Major Cities (Riyadh, Jeddah, Dammam): 1–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Delivery times may vary due to:

  • Public holidays
  • Weather conditions
  • Courier delays
  • High‑volume seasons

TORINO is not responsible for delays caused by third‑party courier companies.

3. Shipping Fees

Shipping fees will be displayed at checkout before confirming your order. TORINO may offer free shipping promotions from time to time.

4. Order Processing

Orders are processed once:

  • Payment is confirmed (for online payments), or
  • The order is verified (for Cash on Delivery)

Orders placed after business hours or on weekends/public holidays will be processed on the next business day.

5. Delivery Attempts

The courier will attempt delivery up to two times. If delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability

The order may be returned to TORINO, and re‑delivery fees may apply.

6. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • Courier name
  • Tracking link (if available)

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or tampered with:

  • Report the issue within 24 hours
  • Provide photos/videos as evidence
  • TORINO will investigate with the courier

If confirmed, TORINO will offer:

  • Replacement (if available), or
  • Refund/store credit according to the Return Policy

8. Cash on Delivery (COD)

COD is available in select areas. TORINO reserves the right to:

  • Limit COD availability
  • Cancel COD orders suspected of misuse

Refunds for COD orders are issued as store credit vouchers.

9. Address Accuracy

You are responsible for providing a complete and accurate delivery address. TORINO is not liable for delays or failed deliveries caused by incorrect address details.